Frequently Asked Questions:
Do your products contain nuts/gluten?
Our products may contain nuts and gluten or have been prepared in an environment that contains nuts and gluten. We will accommodate all dietary restrictions but cannot guarantee a 100% allergen free environment.
How long does a board/box last in the refrigerator?
We recommend eating your order within 24 hours of pickup/delivery. Please keep your order refrigerated until ready to consume. We recommend taking the board/box out of the refrigerator about 30 minutes before you plan on consuming as cheese is best enjoyed at room temperature.
How long can I keep the board/box at room temperature?
It is safe to eat up until 4 hours at room temperature, after this time, we recommend it to be disposed of.
How far in advance should I place my order?
We recommend 3-5 business days and 1-2 weeks before during the holidays.
Do you have a delivery fee?
Our delivery fee is $2 per mile after the 5 mile radius from our Castro Valley pick up location
For cones, how much is the stand rental?
To rent our cone stand it is $20, with a $100 refundable deposit (which is refunded when cone stand is returned). It is the customers responsibility to return the stand to the Castro Valley location.
Do you ship orders out of state?
We currently do not ship orders out of state.
Where do you deliver to?
We do delivery to the Tri-Valley Bay Area. There is a $2 fee per mile after the 5 mile radius from Castro Valley.
I would love to order a number or letter charcuterie, how can I do that?
Please fill out this Charcuterie Number/Letter Inquiry and we will be in touch soon!
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